Back Pain Centers of America announces the launch of a new proprietary Customer Relationship Management system to improve the patient experience in spine careBack Pain Centers launches HealthIntelTM
Back Pain Centers of America announces the launch of a new proprietary Customer Relationship Management system to improve the patient experience in spine care
ATLANTA, GA – May 2, 2017 – Back Pain Centers of America (BPC), which connects people searching for solutions to their neck and back pain with a reputable physician in their area, announces the launch of a new and proprietary customer relationship management (CRM) system named HealthIntel™. The CRM protects patient information for patients who are looking for reputable physicians to help them with back or neck pain and helps to match them with a practice or hospital near them.
“Patients have a myriad of choices in healthcare today,” said Brent Wheeler, president of Back Pain Centers of America. “It is our job to protect their private healthcare information as they inquire about physicians in our network and take their insurance information and contact information and connect them with a physician near them. By creating HealthIntel, we are better able to serve the patient and provide them with information they are seeking and expand our service offerings while not putting their privacy at risk.”
“Our team has been working and refining this system for several years at a large investment,” said Juan Lajara, head of development for the company and leader of the group which created HealthIntel. “We are excited to launch HealthIntel in its latest stage of development and are proud of the technology to be able to better serve patients. We recognize that with higher deductibles and greater co-pays, that patients are owning increasing responsibility in their search for their provider. We provide a free service to the patient, and want to ensure their experience is a stellar patient experience journey. Too often, patients get lost in a sea of voicemails and never really know where their information is going or how to find a provider. It is our objective to make that information journey safe, effective, and reliable for patients.”
HealthIntel is now the technology backbone for the entire company’s orthopedic, spine, and pain management network.
About Back Pain Centers of America
Back Pain Centers of America has helped people find safe, reliable relief for chronic pain since 2009. The call centers match patients searching for relief for neck and back pain to reputable, board-certified healthcare practices in their geographic area. They have the largest network of minimally-invasive spine centers in America. This service is free to patients. For more information for patients, please visit https://backpaincenters.com. For spine practices interested in joining the network, please visit www.backpaincentersofamerica.com. Also follow BPCA onLinkedIn, Facebook, or Twitter.
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Erika Rosenthal, VP Strategy and Healthcare Partnerships, Back Pain Centers of America, ERosenthal@backpaincentersofamerica.com
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